Privacy Policy | LowTide Compounding Pharmacy
Legal

PrivacyPolicy

How LowTide Compounding Pharmacy collects, uses, and protects information.

Last updated: [PLACEHOLDER DATE]

1. Introduction

LowTide Compounding Pharmacy ("LowTide," "we," "us," or "our") is committed to protecting the privacy of visitors to our website and individuals whose information we handle in connection with our services. This is a draft template; entity name, registered address, and state-specific disclosures marked [PLACEHOLDER] must be confirmed before publishing.

2. Information We Collect

We may collect information you provide directly, such as your name, email address, phone number, company or practice name, and message content when you submit a contact or partnership inquiry form.

We may also collect Protected Health Information (PHI) in connection with prescription fulfillment, handled in accordance with HIPAA and applicable pharmacy regulations.

  • Contact information (name, email, phone, organization)
  • Prescription and patient-specific health information, where applicable ([PLACEHOLDER] scope to be confirmed)
  • Website usage data collected automatically (e.g., browser type, pages visited)

3. How We Use Information

We use collected information to respond to inquiries, evaluate and manage partnerships, fulfill prescriptions where applicable, and comply with legal and regulatory obligations.

4. HIPAA & Protected Health Information

To the extent LowTide handles Protected Health Information, we do so in compliance with the Health Insurance Portability and Accountability Act (HIPAA). A full Notice of Privacy Practices will be published separately at [PLACEHOLDER].

5. How We Share Information

We do not sell personal information. We may share information with service providers who support our operations, and as required by law or regulatory authority.

6. Data Security

We maintain administrative, technical, and physical safeguards designed to protect information in our care. Specific security certifications, if any, will be listed here: [PLACEHOLDER].

7. Your Choices

You may contact us to ask questions about the information we hold or to request updates or corrections, subject to applicable law.

8. Contact Us

Questions about this Privacy Policy can be directed to [email protected] or 1-833-LOWTIDE (569-8433). Registered business address: [PLACEHOLDER].

Privacy Policy | Lowtide
Legal

PrivacyPolicy

How Lowtide collects, uses, and protects information.

Last updated: October 6, 2026

1. Introduction

Lowtide Corporate LLC, operating as Lowtide Compounding Pharmacy ("Lowtide," "we," "us," or "our"), is committed to protecting the privacy of visitors to our website and individuals whose information we handle in connection with our services.

This policy explains what information we collect, how we use it, and the choices available to you. It applies to lowtidepharmacy.com and to the inquiries and prescriptions we receive through it.

2. Information We Collect

We may collect information you provide directly, such as your name, email address, phone number, company or practice name, and message content when you submit a contact or partnership inquiry form.

We may also collect Protected Health Information (PHI) in connection with prescription fulfillment, handled in accordance with HIPAA and applicable pharmacy regulations.

  • Contact information (name, email, phone, organization)
  • Prescription and patient-specific health information, where applicable
  • Website usage data collected automatically (e.g., browser type, pages visited)

3. How We Use Information

We use collected information to respond to inquiries, evaluate and manage partnerships, fulfill prescriptions where applicable, and comply with legal and regulatory obligations.

4. HIPAA & Protected Health Information

To the extent Lowtide handles Protected Health Information, we do so in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Our Notice of Privacy Practices is published separately and is available on request by contacting [email protected].

5. How We Share Information

We do not sell personal information. We may share information with service providers who support our operations, and as required by law or regulatory authority.

6. Data Security

We maintain administrative, technical, and physical safeguards designed to protect information in our care, and we review those safeguards as our operations grow.

7. Text Messaging (SMS)

With your consent, Lowtide may send you text messages (SMS) related to your prescriptions, orders, and account. Consent is collected when you provide your mobile number and agree to receive text messages through our forms, during onboarding, or by texting us directly.

Message types you may receive include:

  • Order updates, such as prescription received, in progress, shipped, and tracking or delivery ETA notifications
  • Delivery notifications, including delivered confirmations, refrigeration reminders, and replacement-shipment notices
  • Shipping or weather delay alerts
  • Delivery confirmation requests and follow-up messages if a delivery is not confirmed
  • Dose reminders and care check-ins (opt-in)
  • Refill reminders and refill outreach
  • Responses to questions you send us by text
  • Account, onboarding, and customer service messages for clinics and providers

Message frequency varies based on your prescriptions, orders, and interactions with us. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. After you opt out, you will receive one final message confirming that you have been unsubscribed, and no further messages will be sent unless you opt in again. For help, reply HELP or contact us at [email protected] or 1-833-LOWTIDE (569-8433).

Mobile phone numbers and SMS consent are used only to deliver the messages described above. We do not sell, rent, or share your mobile number or your SMS opt-in consent with third parties or affiliates for their marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for service providers who help us deliver messages and are bound by confidentiality obligations.

Text messages are not a secure channel for detailed medical information. Please contact your pharmacist or clinic directly for clinical questions that require detailed discussion.

8. Your Choices

You may contact us to ask questions about the information we hold or to request updates or corrections, subject to applicable law.

9. Contact Us

Questions about this Privacy Policy can be directed to [email protected] or 1-833-LOWTIDE (569-8433).

Lowtide Corporate LLC, Atlanta, Georgia.