Two levels of care.Both included.
Care Basic tells your patient where the package is. Care+ makes sure it landed, and that they stay on track.
What your patient gets.
Every Lowtide order carries patient communication from the moment the prescription lands. Care+ extends it through delivery, dosing, and the refill.
| What your patient gets |
Care Basic
Included
Order updates by text
|
Care+
Included
The full journey, two-way
|
|---|---|---|
| Every order, every patient | ||
| Prescription received text | ||
| Shipped, tracking and delivery ETA | ||
| Delivered, with "refrigerate now" reminder | ||
| Replacement-shipped notice, if a reship happens | ||
| Clinic visibility into every message | ||
| Care+ adds | ||
| Weather Watch proactive delay alerts | — | |
| "GOT IT" delivery confirmation opens the two-way line | — | |
| Follow-up call if delivery isn't confirmed within 4 hours | — | |
| Stay on the Wave dose reminders opt-in | — | |
| Day 5 check-in | — | |
| Day 21 refill heads-up clinic gets the task | — | |
| Day 24 refill outreach call | — | |
| Open two-way line for any question routed to the right team | — |
Both programs are included with Lowtide orders. Care Basic is order updates by text. Care+ is the full journey, two-way.
Your patients are supported. Your clinic stays in control.
Care+ sits alongside your team, never in front of it. Everything a patient says is visible to you, and anything clinical comes back to your prescriber.
Your clinic sees it all
Every patient conversation is visible to your team in the provider portal.
Routed, not answered blind
Questions go to the right hands: Care, our pharmacist, Flow Team, or your clinic.
Your prescriber decides
Refills always route to your clinic for authorization. Never to the patient.
All the way to shore.
Care Team: Mon–Fri, 8 AM–8 PM ET. Clinical questions reach our pharmacist any hour. lowtidepharmacy.com
Care+ comes with every Lowtide prescription.
Tell us how your clinic runs and we'll show you exactly what your patients would receive, from the first text through the refill call.
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